We require a credit card number to reserve all appointments.
We have very busy stylists and would like to give every guest the opportunity to get an appointment with us as easily as possible. When we have last minute cancellations, the stylist is left with an empty hour or more that other guests would have loved to have filled.
To keep all fairness to the stylists, business, and guests, we will charge your card 50% of the service(s) booked if your appointment is canceled after 24 hours notice. We will charge your card 100% of the service(s) booked if you do not cancel and do not show up for your appointment.
If you arrive more than 10 minutes late for your appointment, we will do our best to accommodate you. However, we may have to alter your appointment or ask you to reschedule. Since we schedule appointments for every 15 minutes, if you are late, it affects the entire day’s schedule and other guests appointments. In this case the same 50% cancellation fee will apply.
We understand many of our guests are busy parents with children, however, we do not allow children under the age of 6 in the salon. This is to ensure that you, and all other guests enjoy a calm and relaxing atmosphere during services.
We ask all guests to be mindful of items brought into the salon, i.e. coats, umbrellas, glasses, etc. Any item(s) left in the salon are collected at the end of the day and placed in our Lost & Found bin in the back room.
To prevent a lost and found overflow if items are not claimed within 90 days they are considered unclaimed property and will be donated to a charity.
Please keep cell phones low or turned off while in the salon and as a courtesy please keep phone conversations to a minimum.
We guarantee our work. If you feel that you need to alter your cut or color, please make an adjustment appointment within 10 days of your original service for a complimentary alteration.
All product sales are final. No refunds or exchanges.